Customer Service Skills
What is Customer Service Workshop?
At Future Leaders Empowerment Coaching (FLEC), we prepare teens and young adults to thrive in any workplace by mastering the art of exceptional customer service. Through interactive training, real-world scenarios, and personalized coaching, participants build confidence, professionalism, and the ability to turn challenges into opportunities.
Workshop Highlights
Core Skills Training
- Active listening, clear communication, and problem-solving
- Professional tone (in-person, phone, and email)
- Handling difficult customers with empathy and patience
Real-World Practice
- Role-playing common workplace scenarios
- Navigating complaints and turning mistakes into learning moments
- Building confidence through hands-on activities
Workplace Readiness
- Etiquette, punctuality, and professional boundaries
- Understanding diverse customer needs
- Certifications to showcase your new skills
Why Customer Service Skills Matter
Customer service isn’t just for retail, it’s a universal skill that boosts employability, fosters teamwork, and creates positive experiences in any job. Whether you’re answering emails, greeting clients, or resolving conflicts, these skills set you apart as a leader.
Common Questions About Coaching
Become the Best Version of Yourself
Success Stories
I am thrilled to share my experience with this incredible woman-owned non-profit youth mentorship program. My children participated in one of Ms. Henry’s workshops held at the local library. During the sessions, Ms. Henry was very engaging, and I was happy with the information she imparted to them and how she kept their interest in the various subjects. They came home excited! They were eager to share what they heard and did at the workshop. I can tell that attending that workshop made a difference in their young lives because of the positive changes in their attitudes. Ms. Henry has made follow-up calls from time to time to make sure they are on the right path to excel. The dedication and passion exhibited by Ms. Henry and her team have empowered countless young individuals, fostering personal growth and confidence. Their commitment to creating a supportive environment for mentorship truly makes a lasting impact on the lives of youths. I wholeheartedly endorse this program for its positive influence and unwavering dedication to nurturing our youth. If you get the opportunity to have your children attend one of these workshops, please do not hesitate as not only will they enjoy the sessions, but the experience will also undoubtedly enrich their lives!
Manager
I have had the pleasure of using Carmen’s services and can say that she is an expert at what she does! She is passionate about imparting her life skills to others and you can sense her strong desire to see young people take a serious approach to life to help them succeed in today’s competitive environment. Carmen uses a gentle approach that makes you comfortable with discussing any subject with her because only by understanding what individuals are facing can she tailor a life skills course to give them direction in their unique life’s journey. I would strongly recommend anyone to seek Carmen’s help to train them to recognize and focus on their life’s goals
Manager
It is with great pleasure that I share my enthusiastic endorsement for Carmen Henry, who provided exceptional life coaching and mentoring services as a contract coach with Shamalie Consulting. Carmen's invaluable contributions to our organization, particularly in working with our clients, have left a lasting positive impact. Carmen demonstrated an exceptional ability to connect with individuals, offering guidance and support that significantly benefited our clients. Her professionalism, expertise, and personalized approach helped create a positive and transformative experience for those she worked with. The feedback we received from our clients attests to Carmen's effectiveness in providing meaningful insights and assisting them in achieving their personal and professional goals. As a contractor, Carmen seamlessly integrated into our team, adapting her coaching methods to suit the diverse needs of our clientele. Her commitment to understanding and addressing the unique challenges faced by our clients further solidified her as a valuable partner in our mission to enhance the well-being and professional development of those we serve. Shamalie Consulting looks forward to future collaborations with Carmen Henry, confident that her continued involvement will bring continued success to our organization and further enrich the experiences of our clients. We wholeheartedly recommend Carmen's services to any company, or individuals, seeking a skilled and dedicated life coach and mentor for themselves or their clients
Human Resources Consultant
