Descriptions
The Customer Service Excellence Workshop equips participants with the essential skills to deliver outstanding service in any professional setting. Through interactive lessons and real-world scenarios, attendees learn how to create positive customer experiences, handle challenges with confidence, and foster a mindset of professionalism and empathy. Whether in retail, office environments, or service industries, this workshop builds the communication, problem-solving, and situational awareness skills needed to excel in customer-facing roles—and stand out as a valued team member.
Customer Service Excellence Workshop Content Outline
Introduction to Customer Service
- What is customer service?
- Why it matters in every job (not just retail or call centers)
- First impressions and attitude
Customer Types & Situational Awareness
- Understanding different customer needs
- Dealing with difficult or upset customers
- Reading body language and tone
Core Customer Service Skills
- Active listening
- Clear and positive communication
- Professional tone (in-person, phone, and email)
- Problem-solving and staying calm under pressure
Workplace Etiquette & Professionalism
- Grooming and punctuality
- Phone and digital etiquette
- Respecting workplace roles and boundaries
Role-Playing & Scenarios
- Handling complaints
- Greeting customers and taking initiative
- Closing conversations positively
Building Confidence
- Mindset for success in service roles
- How to turn mistakes into learning
- Practicing gratitude and empathy
Detail Event
July 07 – July 11
2130 W Main St, Tampa FL 33607
Future Leaders Empowerment Coaching
Organized by :
This training directly supports FLEC’s mission to prepare youth for independence and employability by developing 21st-century tech skills that are essential in today's job market and post-secondary education.
