FLEC teaches essential customer service skills including:

• Effective communication (verbal and non-verbal)
• Active listening
• Conflict resolution
• Problem-solving
• Professional etiquette
• Emotional intelligence
• Time management
• Handling difficult customers with empathy and professionalism

These skills are valuable for first jobs, internships, and everyday interactions. They help build confidence, professionalism, and readiness for careers in any industry—not just customer-facing roles.

Yes! FLEC’s workshops include real-life role plays, group activities, customer scenario simulations, and feedback sessions to build practical experience.

Yes. Upon completion of the Customer Service Skills Workshop, participants receive a Certificate of Completion which can be added to resumes or job applications.

Absolutely. Employers across industries value customer service and communication skills. FLEC’s training improves a participant’s ability to make a positive impression in interviews and in the workplace.